↻ - repeat session 
Download the full schedule   Attendee Information Packet  Conference Program (hard copy available at the conference)

Day 1 - Tuesday, November 6 - Greater Tacoma Convention Center & Trade Center
7:00 - 8:30     Registration 
8:30 - 9:50   Welcome:  Lt. Governor Cyrus Habib
                           Keynote Presentations: Robert Martichenko, Founder and CEO, LeanCor Supply Chain Group
9:50 - 10:15    Networking, Vendor Booths, Transition to breakout session
            10:15 Breakout Sessions
           
Session 1 Exhibit Hall (video)
Lean Project Governance – A Key to Senior Leadership Engagement!
John Dickson, Chief Operations Officer, Spokane County
Ballroom A (video)
From Quick Fixes to Sustained Results: Lessons Learned About Change, Culture and People-Focused Process Improvement
Vickie Kennedy, Assistant Director for Insurance
Services; Shelli Lackey, Operational Change Lead; and Amy Nagley, Organizational Culture Change Architect, Washington State
Department of Labor and Industries
Ballroom BC
Letting the Wilderness Teach us How to be Lean Leaders
Jim Barker, Program Manager, Operational Excellence Training & Development and Tim Runge, Supply Chain Process Improvement Program Manager, REI
Ballroom D
The People Side of Lean – An Interactive Experience for Improving Teamwork
Brett Cooper, President, Integris Performance Advisors
(Continues over two breakout sessions)
Room 315/316
Why Do People Do What They Do? A Human-Centered Approach to Influencing Sustainable Change
Amy Leneker, Leadership Development Consultant,
Compass Consulting and Joe Vansyckle, Consultant, Organizational Learning and Change, Experience Learning Project and Vital Smarts
(Continues over two breakout sessions)
  Room 317
Is Your Organization Ready to Embrace Continuous Improvement?
Susan Kerosky, Principal and Beau Bennett, Associate
Principal, Coraggio Group
Room 318
Engaging our People – Improving our Processes – Serving our Veterans
Scott Kurish, Office of Continuous Improvement
Administrator, and Colonel Wanda Wright (retired), Director, Arizona Department of Veterans’ Services
Room 407
Lean’s BFFs: the Customer and Employee Experiences
Scott Siderman, Manager, TokuSaku Consulting
 
11:15 - 11:40    Transition to next session
            11:40     Breakout Sessions - or Lunch Break #1
           
Session 1 Exhibit Hall
How Lean Structures Liberated the DNR Employee Experience
Larisa Benson, Consultant, The Athena Group; Charley Haley, Black Loop Consulting Group; Megan Duffy, Agency Supervisor, Department of Natural Resources; and Lauren Burnes, Lean Advisor and Executive Policy for Forests and Conservation, Department of Natural Resources
Ballroom A
Take Your Dog to Work Day: Identifying and Understanding Your Customers
Alysha Myers, Business Architect; Dan Cooke, Senior Research Analyst; and Sara Crosby, Lean Program Administrator,
Department of Licensing
 
Ballroom BC
Value Measurement Made Easy: How to Become a Measurement Superhero!
Pat Edmonds, Senior Principal Consultant and Jeremy Hutton, Senior Associate, Point B Consulting
Ballroom D
(Continued from the previous break out session)
The People Side of Lean – An Interactive Experience for Improving Teamwork
Brett Cooper, President, Integris Performance Advisors
Room 315/316
(Continued from the previous break out session)
Why Do People Do What They Do? A Human-Centered Approach to Influencing Sustainable Change
Amy Leneker, Leadership Development Consultant,
Compass Consulting and Joe Vansyckle, Consultant, Organizational Learning and Change, Experience Learning Project and Vital Smarts
 
Session 1 Room 317
A Success Story Through Engaging People
Katy Folk-Way, Interim Director and Steven Roberts,
Manager of Mailing Services, University of Washington Creative Communications
 
Room 318
Principles for Brain Based Training
Jennifer Yeaman, Lean Philanthropist
 
Room 407
Clarify and Lead from Your Core Values
Patrick Seigler, Leadership Development Manager,
Workforce Learning & Performance, Department of Enterprise Services
 
12:40- 1:05       Transition to next session
          1:05       Breakout Sessions or Lunch Break #2
           
Session 1 Exhibit Hall (video)
Come and Learn How to Build a Cohesive Team – King County’s People Side of Lean
Eunjoo Greenhouse, Deputy Director; Kara Cuzzetto, Senior Continuous Improvement Manager; Ken Guy, Director, King County; and Gwen Voelpel Consultant, Integris Performance Advisors
Ballroom A (video)
Sustaining Transformation after the Fanfare
Katie Hurckes, Lead Lean Leader, Oregon State Hospital and Liz Rife, Lead Lean Leader, Oregon Health Authority
 
Ballroom BC
5 Ways Lean tools Can be Used to Close Equity and Social Justice Gaps When Delivering Customer Service
Hien Dung, Quality Program Manager IV and Jo Sullivan, Water Quality Planner and Project Manager, King County Wastewater Treatment Division
 
Ballroom D
Getting Unstuck: Strategies for Repairing Trust in Groups
Wendy Fraser, PhD, Chief Inspiration Officer, Fraser Consulting, LLC
(Continues over two breakout sessions)
Room 315/316
A Human Workplace: What’s at the Center of Your Work?
Renée Smith, Director of  Workplace Transformation & Founder of A Human Workplace, Results Washington
(Continues over two breakout sessions)
Session 2 Room 317
Fostering a Culture of Trust
Javier Carrasquero, Kaizen Consultant and Shawn Lackman, Manager-Quality Review & Reporting, Premera Blue Cross
 
Room 318
How Your Virtual Team Can Succeed (even better than a traditional team)
Arun Kumar, CEO, Kerika
 
Room 407
How Lean Leadership Drives Employee Engagement Improvements: A Data-Driven Case Study
Chris Lamb, Chief Information Officer, Office of Financial Management and Scott Harra, Executive Vice President, Marketing and Government Relations, Mass Ingenuity
 
2:05 - 2:30     Transition to next session
         2:30      Breakout Sessions
Session 1 Exhibit Hall (video)
Finding Joy in the Journey – Starting Now
Amy Leneker, Organizational Development and Leadership Consultant, Compass Consulting
Ballroom A (video)
Scalability: How to Flip the Conventional Training Classroom and Get Better Improvement Results
Tracy O’Rourke, Managing Partner, and Elisabeth Swan, Managing Partner, GoLeanSixSigma.com
 
Ballroom BC
The Importance of Emotional Awareness in Creating Value, Understanding and Inclusiveness for Customers
LeKisha McKinley, Chief Executive/Business Transformation & Process Improvement Consultant, LQM Business Strategists
Ballroom D
(Continued from the previous break out session)
Getting Unstuck: Strategies for Repairing Trust in Groups
Wendy Fraser, PhD, Chief Inspiration Officer, Fraser Consulting, LLC
Room 315/316
(Continued from the previous break out session)
A Human Workplace: What’s at the Center of Your Work?
Renée Smith, Director of Workplace Transformation & Founder of A Human Workplace, Results Washington
Session 2 Room 317
Customers Are People, Too! Insights From Local Governments Beyond the Cascade Curtain
Debra Hentz, BSME, MPA and Steven Thomson, PhD, Performance Center Lean Specialists, Washington State Auditor’s Office
 
Room 318
Mundane to Marvelous: Reimagining Meetings Using Design Thinking
Jessica Dang, Senior Design Strategist, Results Washington
 
 
Room 407
The Engagement Contagion – Achieving High Participation in Continuous Improvement
Alan Talbot, Senior Consultant, Simpler Consulting
 
         3:30      End of Day 1
Day 2 -  Wednesday, November 7 - Greater Tacoma Convention Center & Trade Center
7:30  -  8:30     Registration
8:30 - 9:50    Welcome
                           Keynote Presentation: Cordila Jochim, Founder and CEO, Corhouse
9:50 - 10:15     Networking, Vendor Booths, Transition to breakout session
            10:15    Breakout Session
           
Session 1 Exhibit Hall (video)
Lean Would Be Easy If It Weren’t for the People
Scott McAllister, Chief Executive Officer, Prosci
 
Ballroom A (video)
Recruit, Retain, and Develop – Hiring and Professional Development at Ecology
Heather Bartlett, Eli Levitt
Heather Bartlett, Program Manager, Water Quality and Eli Levitt, Senior Program Planner, Water Quality, Department of Ecology
Ballroom BC
Humanizing Work through Creativity and Innovation
Joe Vansyckle, Master Trainer, J. Alton Group and Curtis LeFrandt, CEO, Innovators DNA
Ballroom D
The People Side of Lean – An Interactive Experience for Improving Teamwork
Brett Cooper, President at Integris Performance Advisors
(Continues over two breakout sessions)
 
Room 315/316
A Human Workplace: “Does Love Belong at Work?”
Renée Smith, Director of  Workplace Transformation & Founder of A Human Workplace, Results Washington
(Continues over two breakout sessions)
Session 2 Room 317
Improving Municipal-level Development Review Processes Using Lean Methods and Practices: Creating Lasting Results for the Community Through Improved Processes and Collaboration
Michelle Kennedy, President, Kennedy Consulting LLC; Leigh Crabtree, Community Development Department Operations Manager, City of Beaverton, Oregon; and Brian Kerr, Senior Consultant, Koné Consulting
Room 318
Creating Motivation and Desire
Marty Lyons, Trainer, Dale Carnegie Training
Room 407
Igniting and Sustaining Culture Change
Betty Lochner, Owner, Cornerstone Coaching & Training and Jennifer Haury, CEO/Organizational Anthropologist, All Angles Consulting, LLC
 
 
 
11:15- 11:40     Transition to breakout session
            11:40    Breakout Session or Lunch #1
           
Session 1 Exhibit Hall (video)
LEAD Lean
Crystal Y. Davis, Lean Practitioner, The Lean Coach, Inc.
 
Ballroom A (video)
People at the Center: a Case Study of Transforming Snohomish County Government
Lis McNicholl and Fariba Fuller, Leadership Development Program Manager Director of Operational Excellence, Snohomish County Government
Ballroom BC
It's not About the Shark! How Arizona Uses 1:1 Coaching to Navigate Barriers and Reach the Shore
Chris Weakland, People Systems Project Manager and Alishia Jeremiah, People Systems Project Manager, Arizona Department of Administration
Ballroom D
(Continued from the previous break out session)
The People Side of Lean – An Interactive Experience for Improving Teamwork
Brett Cooper, President at Integris Performance Advisors
 
Room 315/316
(Continued from the previous break out session)
A Human Workplace: “Does Love Belong at Work?”
Renée Smith, Director of  Workplace Transformation & Founder of A Human Workplace, Results Washington
Session 2 Room 317
Building Lean for People
Anna St. Mullaire, Lean Engagement and Development Lead; Bill Kysor, Lean Leader; and Brian Mark, Lean Leader, Employment Security Department
Room 318
Building a Healthy Workplace Culture from the Ground Up
Ben Kaufman, M.S., Management Analyst, IO Psychologist and Amy Nagley, Ph.D., Organizational Culture Change Architect, Washington State Department of Labor and Industries
Room 407
Taking on Opioids with World Class Management
Karen Blankenship, VMPS Specialist, Virginia Mason Medical Center
 
 
 
12:40- 1:05     Transition to breakout session
            1:05    Breakout Session or Lunch #2
           
Session 1 Exhibit Hall (video)
Lean Survival Guide: How to Create and Sustain a Continuous Improvement Culture
Jennifer Haury, CEO/Organizational Anthropologist, All Angles Consulting LLC and Lori Erickson, CEO/Continuous Improvement Consultant, Calliope Consulting LLC
 
Ballroom A (video)
Engaging Employees Every Day
Karl Kraber, President, Kata Consulting, LLC
Ballroom BC
Releasing Potential through Investing in People’s Growth
Doug Merrill, Associate Director of Operational Excellence, University of Washington and Mary Mahon, Program Operations Specialist of Operational Excellence, University of Washington
Ballroom D
Getting Unstuck: Strategies for Repairing Trust in Groups
Wendy Fraser, PhD, Chief Inspiration Officer, Fraser Consulting, LLC
(Continues over two breakout sessions)
 
Room 315/316
Why Do People Do What They Do? A Human-Centered Approach to Influencing Sustainable Change
Amy Leneker, Leadership Development Consultant, Compass Consulting and Joe Vansyckle, Consultant, Organizational Learning and Change, Experience Learning Project and Vital Smarts
(Continues over two breakout sessions)
Session 2 Room 317
Meaningful Purpose to Drive Lasting Cultures of Improvement
Ted Iverson and Ben Pasquier,                   McKinsey & Company
Room 318
Lean Lands at Sea-Tac Airport!
Stuart Mathews, Director, Aviation Maintenance; Mike Ehl, Director, Aviation Operations; Ryan Pazaruski, Manager, Conveyor Maintenance; and Jim Witzman, Manager, Aviation Maintenance, Seattle-Tacoma International Airport
Room 407
Partnership between Lean Process Improvements and Change Management
Carl Greer, Organizational Change Manager, Washington State Department of Transportation and Annie Severson, Organizational Change Managment Director, Department of Children, Youth, and Families
 
 
 
2:05 - 2:30     Transition to breakout session
            2:30    Breakout Session or Lunch #2
           
Session 1 Exhibit Hall (video)
Everyone is a Leader: One Program’s Leadership Development Approach at the Department of Ecology
Hannah Aoyagi, Operations Planner and CEO, Washington Department of Ecology and Evans Kerrigan, Integris Performance Advisors
 
Ballroom A (video)
Building Partnership with our EMS teams
Karen Gifford, Administrative Director of Hospital Operations and Rea Berg, Director of Emergency Department, Virginia Mason Medical Center
Ballroom BC
Hope Inspired Leadership
Jon Tunheim, Thurston County Prosecuting Attorney and Kelly Johnston, Consultant, Clarity Consulting Partners
Ballroom D
(Continued from the previous break out session)
Getting Unstuck: Strategies for Repairing Trust in Groups
Wendy Fraser, PhD, Chief Inspiration Officer, Fraser Consulting, LLC
 
Room 315/316
(Continued from the previous break out session)
Why Do People Do What They Do? A Human-Centered Approach to Influencing Sustainable Change
Amy Leneker, Leadership Development Consultant, Compass Consulting and Joe Vansyckle, Consultant, Organizational Learning and Change, Experience Learning Project and Vital Smarts
Session 2 Room 317
Relieving the Pain of Performance Measurement
Tim Dyeson, PM Manager; Gwen Grams, Senior PM Analyst; Aaron Cunningham, Management Analyst; and Blake Ellison, Process Improvement Manager, HCA
Room 318
The Platinum Rule: Treating Others The Way They Want to Be Treated
David Mort, VP of Government Collections, Professional Credit Service
Room 407
Things No One Ever Told Me: “It’s About the People”
Sheilah Paddy O’Brien, Lean Coach/Consultant and Author, OBrienLean
 
 
 
3:30     End of Day 2