Goal 5: Efficient, effective & accountable government - Goal map

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Goal Topic

Customer Satisfaction and Employee Engagement

"I am being served well"

Sub Topic One

1. Customer
Satisfaction

Outcome Measure

1.1: Increase percentage of agency core services where customer satisfaction is measured from 68% to 100% by June 30, 2020

Leading Indicators

1.1.a: Increase percentage of agencies measuring customer satisfaction for agency core services from 85% to 100% by June 30, 2020

Sub Topic Two

1. Service
Reliability

1.2: Increase percentage of agency core services where timeliness is measured from 81% to 100% by June 30, 2020

Leading Indicators

1.2.a: Increase percentage of agencies measuring timeliness for agency core services from 89% to 100% by June 30, 2020

Sub Topic Three

1. Employer of
Choice

1.3: Increase Washington as an employer of choice from 63% to 66% by January 2017

Leading Indicators

1.3.a: Increase percentage of state employees satisfied with their job from 69% to 72% by January 2017

1.3.b: Increase percentage of state employees who respond positively to engagement questions from 64% to 67% by January 2017

1.3.c: Increase percentage of state employees who said their leaders create a culture of respect, feedback, and recognition from 68% to 70% by January 2017

1.3.d: Increase percentage of state employees who believe we are increasing customer value from 54% to 57% by January 2017

Sub Topic Four

1. Workplace
Culture

1.4: Increase percentage of state employees who respond positively when asked if their leaders create a culture of respect, feedback, and teamwork from 71% to 72% by January 2016

Leading Indicators

1.4.a: Increase the percent of employees who respond positively when asked if their supervisor “treats me with dignity and respect” from 85% to 86% by January 2016

1.4.b: Increase the percent of employees who respond positively when asked if their supervisor “gives me ongoing feedback that helps me improve my performance” from 66% to 67% by January 2016

1.4.c: Increase the percent of employees who respond positively when asked if “a spirit of cooperation and teamwork exists in my workgroup” from 70% to 71% by January 2016

Goal Topic

Resource Stewardship

"My money is used responsibly"

Sub Topic One

2. Effective
Government

Outcome Measure

2.1: Increase percentage of projects with measured improvements, as reported in strategic lean project reports, in cost and/or, quality, safety, time, customer satisfaction, employee satisfaction from 48% to 100% by December 31, 2016

Leading Indicators

2.1.a: Increase number of Lean projects by 25% from 2,531 to 3,164 by December 31, 2016

2.1.b: Increase number of state employees completing Lean training by 20% from 32,022 to 38,426 by December 31, 2016

2.1.c: Increase number of supervisors, managers, and executives completing Lean training from 7,839 to 8,162 by December 31, 2016

Sub Topic Two

1. Fiscal
Responsibility

Outcome Measure

2.2: Reduce the cost of energy used by state owned facilities from $3.23 sq. ft/ yr in 2012 to $2.23 sq. ft/yr by 2017

Leading Indicators

2.2.a: Reduce the energy use by state owned facilities from 7,580,195 mBtu/ sq ft/year to 5,306,137 mBtu/ sq ft/year by 2017

Outcome Measure

2.3: Improve the efficiency of the state fleet by increasing the mile per gallon by 8% (from 17 mpg in 2014 to 18.4 mpg by 2018)

Leading Indicators

2.3.a: Increase the number of alternative fueled and hybrid vehicles in the state fleet from 2,393 in 2015 to 3,436 by 2020

2.3.b: Increase the number of battery electric vehicles in the state fleet from 16 in January 2014 to 611 by 2020

Goal Topic

Transparency and Accountability

"I know how my money is being spent"

Sub Topic One

1. Transparency
 

Outcome Measure

3.1: Increase the number of agencies reporting sustainable progress on open data from 20 to 60 by December 2020

Leading Indicators

3.1.a: Increase the variety of data available on state portals from 1,282 to 1,877 datasets by December 2020

Outcome Measure

3.2: Increase the total number of contracts with Washington Small Businesses by 3% annually by June 30, 2018 *

Leading Indicators

3.2.a: Increase utilization percentage of the Washington Small Businesses who have been awarded master contracts from 2.9% in 2015 to 5% by December 31, 2018

Sub Topic Two

3. Accountability

Outcome Measure

3.3: Increase the percentage of Results Washington outcome measures and leading indicators on track from 20% to 65% by December 31, 2020

Leading Indicators

3.3.a: Increase the percentage of agencies with strategic plans aligned to Results Washington goals from 86% in 2013 to 100%by 2017