... fix what's broken, cut what we don't need and replace rhetoric with quantifiable results.
Effective, efficient & accountable government
Washingtonians expect their tax dollars to be put to the best possible use. That means investing in state services that are the most important to them, providing those services with excellence and then making results easily available to the public. We’ve developed preliminary outcome measures that demonstrate our commitment to using Lean management principles to deliver customer satisfaction, employee engagement and innovation, and transparency and accountability.
Review and share your feedback
We've mapped out sub topics, outcomes and leading indicators for this goal.
We welcome feedback at Results@gov.wa.gov.
Review draft outcomes
CUSTOMER SATISFACTION AND CONFIDENCE"I'm being served well"
|Customer Satisfaction||Customer Confidence|
|Increase customer satisfaction from X to X by 20XX (TBD)||Increase Washington as an employer of choice from X to X by 20XX (TBD)||Increase timely delivery for state services from X to X by 20XX (TBD)|
RESOURCE STEWARDSHIP"My money is used responsibly"
|Increase the percentage of employees eliminating wastes in job tasks by X% over baseline by 20XX (TBD)||Reduce the statewide energy use index of state facilities from 120 kBtu to 106 kBtu/square foot/year by 2015||Increase the percentage of passenger alternative fuel vehicles placed in state fleet from X to X by 20XX (TBD)||Decrease the passenger vehicle lifetime cost per mile from $0.36 to $0.33 by 07/2016|
TRANSPARENCY AND ACCOUNTABILITY"I know how my money is being spent"
|Increase access to state government data from X to X by 20XX (TBD)||Increase the percentage of contract data available on a central website from zero to 100% by 2015||Increase the number of Results Washington outcome measures and leading indicators improving from X to X by 20XX (TBD)|
What do these terms mean
Definitions for performance measurement terms may be helpful as you review the draft measures and indicators (PDF) above.There are three levels of information to think about for each of Gov. Inslee's goals.
- Goal topic: each goal is broken up into specific goal topics that organize how we define and measure progress on the larger goal.
- Outcome measure: each goal topic includes one or more outcome measures that identify the results we want to achieve over time.
- Leading indicators: the progress on each outcome measure is determined by a set of specific, detailed, quantifiable indicators. This is the data our state agencies regularly report to the Results Washington team.
Governor's goal council
Results Washington is distinctive for a number of reasons, including the cross-agency collaboration to draft the goals, outcome measures and leading indicators. The agencies listed to the left participated as a goal council in the preparation of the first drafts now available to the public and others for comment. They, and other state agencies and partners, will be working together to achieve the goals of Results Washington to provide a data-driven approach to decision making and making that process open and transparent to the public.